Knowledge Management

Overview:

 

The Knowledge Management tab allows users to update and manage your knowledge base of Best Solutions.  Building a knowledge base will assist your help desk in providing solutions to end users, which will potentially reduce the requests logged to your help desk.

 

 

 

 

1. New:

 

 

 

 

2. View Solutions:

 

 

 

 

 

 

 

3. Data Analysis:

 

 

 

 

There are two kinds of Suggested Solutions Reports:

 

 

 

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See Also:

Purchasing

Configuration Management

Service Requests

HelpSTAR Customization

Data Analysis