Below is a list of possible roles (or privileges) that can be assigned to a Privileged User in HelpSTAR.
Role Name |
Role Description |
Data Analysis |
The ability to generate and customize reports in HelpSTAR. |
Request View – All Transactions |
The ability to view all transactions (updates, workflow changes, system generated updates) in the history of a service request. |
Request View – Full Summary |
The ability to view all service request properties. |
Request View – Public Summary |
The ability to view only public properties on a service request (reference number, title, status and time logged) |
Request View – Public Transactions |
The ability to view only public transactions in the history of a service request. |
Role Name |
Role Description |
Manage – Delete Request |
The ability to permanently delete a service request in HelpSTAR. |
Manage – Performance Rating |
The ability to rate the service received on a request on behalf of the requester. |
Manage – Purchase Approval |
The ability to approve items for purchase on a purchase request. |
Manage – Purchaser |
The ability to generate purchase orders and receive items ordered on a purchase order. |
Manage – Revise Memo |
The ability to modify previously entered memos and the time worked on a service request. |
Workflow – Dispatch |
The ability to route a service request to and from a dispatch folder to other queues you have access to. |
Workflow – Forward To |
The ability to route a service request to a selected Organizational Unit or queue folder. |
Workflow – Move From |
The ability to route a service request to another queue folder. |
Workflow – Pass Direct |
The ability to set another Support Rep or Team as the owner of a service request. |
Workflow – Submit |
The ability to add a new service request on behalf of another user. |
Workflow – Support Rep |
The ability to update and/or take ownership of a service request. |
Workflow – Update |
The ability to update a service request without the ability to take ownership of a service request. |
Role Name |
Role Description |
Access Control |
The ability to grant or deny roles to a user or team (access to Role Based Access Module). |
Asset Administrator |
The ability to create, modify, de-activate and delete assets. |
Data Analysis Designer |
The ability to access HelpSTAR Crystal Report Designer to customize reports. |
HelpSTAR Administrator |
The ability to manage all HelpSTAR objects excluding assets. |
Project Designer |
The ability to design and modify project and quick request templates. |
Rule Designer |
The ability to design and modify business rules. |
User Defined Field Designer |
The ability to design and modify User Defined Fields for HelpSTAR objects. |
See Also: