Published Best Solutions

Overview:

 

Once a drafted best solution has been published, it can be accessed in Published Best Solutions.  Published best solutions are accessible by both support reps and end users.

 

 

 

 

1. Ribbon Toolbar

 

Best Solution Grid Parameters:

 

Select which Best Solutions you would like to view.

 

 

 

 

 

New:

 

 

 

Solution:

 

 

 

 

 

 

Publish:

 

 

 

 

2. Best Solution List:

This section lists (by default) all best solutions that are currently published, along with their details.  You can also choose to view Draft or De-activated best solutions by using the drop down menu from the Best Solution Grid Parameters, then this listing will update with the solutions that match your selection.

 

 

3. Best Solution Detail:

This section allows a user to see all of the information regarding the best solution that is highlighted in the Best Solution List.

 

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See Also:

Draft Best Solutions

De-Activate Best Solution

Find Best Solution