Draft Best Solutions

 

Overview:

 

Once a best solution has been created and saved, it will be added to Draft Best Solutions.  Here, a best solution can be reviewed and revised as needed.  Draft Best Solutions are only accessible to Support Reps.  If a best solution is to be made available to end users, it must be published.

 

 

 

 

1. Ribbon Toolbar:

 

Best Solution Grid Parameters:

 

Select which Best Solutions you would like to view.

 

 

 

 

 

New:

 

 

 

Solution:

 

 

 

 

 

 

Publish:

 

 

 

 

2. Best Solution List:

 

This section lists (by default) all best solutions that are currently drafts, along with their details.  You can also choose to view Published or De-activated best solutions by using the drop down menu from the Best Solution Grid Parameters, then this listing will update with the solutions that match your selection.

 

 

3. Best Solution Detail:

 

This section allows a user to see all of the information regarding the best solution that is highlighted in the Best Solution List.

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See Also:

Published Best Solutions

De-Activate Best Solution

Find Best Solution

Knowledge Management Tab