Attachments

Overview:

 

There is no limit to the number of attachments. Maximum attachment file size is set by an Administrator (default is 5MB). You can attach files to the records of most HelpSTAR objects when creating or updating them.

 

You must run the Attachment Installation to enable HelpSTAR’s Attachment Functionality.

 

 

 

You can attach files to the following objects:

 

• Requests

• Users

• Companies

• Organizational Unit

• Assets

• Purchase Orders

• Categories

• Roles

• Best Solutions

 

 

 

Adding an Attachment:

 

1. From the New or Update Service Request window, click the  Attachment button.

 

 

1. Click .

 

1. Select the file and click Open.

 

 

1. See Encryption, for more information on the  button.

 

1. To remove an attachment, click .

 

1. If applicable, enter additional details about the attachment in the Description box.

 

 

Click Ok when finished and click  Save on the request to save the attachment. Attached items are shown on the Attachments tab when a user views the details of an object.

 

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See also:

Encryption

Attachment Functionality

HelpSTAR 2012 Installation Procedures