*HelpSTAR offers the ability to add documents and files to your HelpSTAR objects. This functionality is automatically installed as part of the Deployment Server installation.
There are 2 storage options for Attachments in HelpSTAR:
By default, Attachment Storage will automatically be configured to be stored in the HelpSTAR Database.
When attachments are stored in the SQL database, they will be included whenever you back up or move your database. However, the size of your database will increase proportionately with the use of attachments.
Attachment Storage is automatically configured for the HelpSTAR database. If desired, you will have the option to change the storage location.
The following executable can be run to change the storage location:
C:\HelpSTAR\HLPSTRCS\Install\HSDBAttachCS.exe
If you elect to store Attachments in the \Attachments folder, they will not affect the size of your HelpSTAR database.However, to preserve these attachments you must ensure that this folder is continually backed up.
If your backend database is stored using SQL Server 2005/2008 Express, the database option is not available. You must run the above executable to change your Attachment Storage option to a Windows folder.
See also:
HelpSTAR 2012 Installation Procedures
Creating a New Service Request