Part 1 - Deployment Server and Database Setup
Attachment Storage in HelpSTAR
Part 2 - Windows Client Installation (Server)
Part 3 - StarWatch Service
Part 4 - Business Rules Engine
Part 5 - Network Audit Engine Installation & Configuration
Client Audit Add-In Installation & Configuration
Part 6 - HelpSTAR Web Components
HelpSTAR .Net Web Portal Installation
Web Portal Customization
HelpSTAR Password Reset Installation
HelpSTAR SharePoint Portal Installation
Part 7 - Windows Client Installation (Workstation)
Part 8 - Importing Users from Active Directory
Part 9 - System Email Configuration
System Email for SMTP/POP3
System Email for MAPI
System Email using GroupWise
System Email using IMAP/SMTP
Microsoft .Net Framework 3.5 is required for the installation of HelpSTAR2012. When installing HelpSTAR components from another machine, you will either be prompted to download the required setup files from the Internet if not previously installed.
A valid Internet connection is required to activate the HelpSTAR software. If one is not present, you will be required to email an XML file created by the installation software to HelpSTAR. Once this file is created, you will email it to hsregister@helpstar.com and another XML file will be sent to apply to your HelpSTAR installation.
Windows Installer must be updated to Version 4.5 prior to installing the application. It is recommended to do this beforehand as this update requires a reboot of the server. For more information, visit the link below:
Ensure that SQL Server is installed prior to the installation. Supported versions are:
SQL Server 2005 (Express, Standard, Workgroup or Enterprise Edition)
SQL Server 2008(Express, Standard, Workgroup or Enterprise Edition)
SQL Server 2008 R2(Express, Standard or Enterprise Edition)
64-Bit versions are supported
During installation of SQL Server, note the mode selected for authentication (Windows Authentication or SQL). If using SQL authentication, the SA password will be required to create the HelpSTAR database.
SQL Server FullText Search Service must be started on the database server for the use of the HelpSTAR Search Engine functionality.
On the server that will be hosting the HelpSTAR2012application, run the evaluation file.
When prompted, enter the installation password. Click OK.
To proceed with the installation, review and accept the license agreement terms. Click Next.
Specify the location in which the HelpSTAR2012Deployment Server files will reside. A default location will be provided (C:\HelpSTAR\). This can be altered by clicking on the Browse button. Click Next.
Upon completion of the Deployment Server installation, the HelpSTAR database setup will begin. A prompt to “Configure Database” will appear (as shown below).
The following fields must be entered to configure your HelpSTAR Database:
Database Server: Enter the name or IP address of your SQL server.
Use Port #: Port 1433 will be used by default. To select a different port, check this box and it will allow you to enter a Port# of your choice.
Authentication: Select the desired authentication mode for your HelpSTAR Server
Login: The use of a SA user login will be required when configuring your HelpSTAR database for SQL Authentication.
Password:Enter your SA password.
BackUp Path:A database can be restored to HelpSTAR with pre-populated configurations. This database will be stored in the default location specified here. This is hard-coded and cannot be edited.
Domain Login/Password: Enter your domain login and password.
Click on Configure when all information has been entered.
The database setup will proceed. A prompt confirming database creation has been completed will appear.
Click on OK to exit the database setup.Upon completion, you will be prompted to activate HelpSTAR.
Enter your user and company information. This user will be added as the first Power User in HelpSTAR. Click OK to complete the activation.
Once you have added your first Power User, the installation will attempt to download and extract files for Microsoft .Net Framework 3.5. Click on OK to proceed.
A confirmation will appear upon successful completion of the Deployment Server installation.In this prompt, you will also receive information regarding where your Attachments* will be stored for your HelpSTAR installation.
If no Internet access is detected, you will receive the following prompt listing alternate ways to install Microsoft .Net Framework 3.5. Click on Finish to exit the Deployment Server installation.
Upon completion of the Deployment Server installation, the HelpSTAR database setup will begin. A prompt to “Configure Database” will appear (as shown below).
The following fields must be entered to configure your HelpSTAR Database:
Database Server: Enter the name or IP address of your SQL server.
Use Port #: Port 1433 will be used by default. To select a different port, check this box and it will allow you to enter a Port # of your choice.
Authentication: Select the desired authentication mode for your HelpSTAR Server.
First Group/User:Enter a group or user that will be authenticated to the HelpSTAR database.
BackUp Path:A database can be restored to HelpSTAR with pre-populated configurations. This database will be stored in the default location specified here. This is hard-coded and cannot be edited.
Domain Login/Password: Enter your domain login and password.
Click on Configure when all information has been entered.
The database setup will proceed. A prompt confirming database creation has been completed will appear.
Click on OK to exit the database setup.Upon completion, you will be prompted to activate HelpSTAR.
Enter your user and company information. This user will be added as the first Power User in HelpSTAR. Click OK to complete the activation.
Once you have added your first Power User, the installation will attempt to download and extract files for Microsoft .Net Framework 3.5. Click on OK to proceed.
A confirmation will appear upon successful completion of the Deployment Server installation. In this prompt, you will also receive information regarding where your Attachments* will be stored for your HelpSTAR installation.
If no Internet access is detected, you will receive the following prompt listing alternate ways to install Microsoft .Net Framework 3.5. Click on Finish to exit the Deployment Server installation.
*HelpSTAR offers the ability to add documents and files to your HelpSTAR objects. This functionality is automatically installed as part of the Deployment Server installation.
There are 2 storage options for Attachments in HelpSTAR:
By default, Attachment Storage will automatically be configured to be stored in the HelpSTAR Database.
When attachments are stored in the SQL database, they will be included whenever you back up or move your database. However, the size of your database will increase proportionately with the use of attachments.
Attachment Storage is automatically configured for the HelpSTAR database. If desired, you will have the option to change the storage location.
The following executable can be run to change the storage location:
C:\HelpSTAR\HLPSTRCS\Install\HSDBAttachCS.exe
If you elect to store Attachments in the \Attachments folder, they will not affect the size of your HelpSTAR database.However, to preserve these attachments you must ensure that this folder is continually backed up.
If your backend database is stored using SQL Server 2005/2008 Express, the database option is not available. You must run the above executable to change your Attachment Storage option to a Windows folder.
Once the Deployment Server installation has completed, the install.exe component installer will automatically launch. From the below screen, you can choose which components you will be installing upon this server. Once you have selected the components to install, click Next to proceed.
You can also choose to install any of these components at a later time by navigating to:
\HelpSTAR\HLPSTRCS\Install.exe
At this point, you will also be prompted to proceed with Windows Console installation:
Click Yes to proceed.
The Windows Client is the workstation-based interface that you will access to work in and administer HelpSTAR.
Windows Installer must be updated to Version 4.5 prior to installing the Windows Client. It is recommended to perform this installation prior to attempting the Windows Client installation on the deployment server or any workstation at this requires a reboot of the machine. For more information, visit the link below:
http://support.microsoft.com/kb/942288
Upon completion of activation, you will be prompted to install HelpSTAR’s Windows Client:
If Microsoft’s .Net Framework 3.5 is not installed, you will be prompted to install it. Specify if the Microsoft .Net Framework 3.5 setup files should be used from a location on the network or downloaded from the Internet. Click Yes to proceed with the framework installation.
Specify the location in which HelpSTAR2012client files will reside. A default location will be provided (C:\Program Files\). This can be altered by clicking on the Browse button. Click Next.
The Windows Console will proceed with the installation until it reaches the next component to be installed.
HelpSTAR’s StarWatch service is a background component that is required for many of the monitoring activities that affect workflow. These activities include generating alerts, automatic email updates, processing incoming/outgoing emails, request scheduling and Active Directory import/synchronization.
A domain user account will be prompted for the installation of the HelpSTAR StarWatch service. This service will run under this user account. If using the MAPI protocol, the user entered should be the user associated with the mail account.
On the server in which you want to install the StarWatch Service, navigate to the HelpSTAR Deployment Server folder (\HelpSTAR\HLPSTRCS\).
Click on the Install.exe file.
Check the StarWatch Service option and click Next.
Specify the location in which StarWatch Service files will reside. A default location will be provided (C:\HelpSTAR\HLPSTRCS). The location can be altered by clicking on the Browse button. In the location specified, the subfolder\Modules\StarWatch will be created in this folder. Click Next.
Specify the domain user under which the StarWatch service should be running.
A confirmation will appear upon successful completion of the StarWatch Service installation.
HelpSTAR’s Business Rules Engine is a required service for the use of HelpSTAR’s Business Rules functionality.
On the server in which you want to install the Business Rules Engine, navigate to the HelpSTAR Deployment Server folder (\HelpSTAR\HLPSTRCS\).
Click on the Install.exefile.
Check the Business Rules Engine option and click Next.
Specify the location in which Business Rules Engine files will reside. A default location will be provided (C:\HelpSTAR\HLPSTRCS). The location can be altered by clicking on the Browse button. In the location specified, the subfolder \Modules\RuleService will be created. Click Next.
If using NT authentication, you will be prompted to specify the domain account that this service will be run under.
A confirmation will appear upon successful completion of the Business Rules Engine installation.
Using the Network Audit Service, you can remotely collect detailed hardware and software information about the machines on the networks you manage. This information is automatically stored in the HelpSTAR database.
The Network Audit Engine must be run as a domain user that has administrative rights on the machines being audited. If Windows Authentication is used, this domain administrator must be authenticated to the database.
On the server in which you want to install the Network Engine, navigate to the HelpSTAR Deployment Server folder (\HelpSTAR\HLPSTRCS\).
Click on the Install.exe file.
Check the Network Audit Engine option and click Next to proceed.
Specify the location in which Network Audit Engine files will reside. A default location will be provided (C:\HelpSTAR\HLPSTRCS). The location can be altered by clicking on the Browse button. In the location specified, the subfolder \Modules\AuditService will be created. Click Next.
You will be prompted to specify the domain account that this service will be run under.
A confirmation will appear upon successful completion of the Network Audit Engine installation.
In order for the Client Audit Add-In to perform on each of the workstations in which it is installed, the following prerequisites must be met:
The HelpSTAR Audit Service must be installed on the Deployment Server.
The user logged into the workstation must have local administrator rights on the machine and must be able to connect directly with the HelpSTAR database.
The Client Audit Add-In service does not have to be installed on the machine hosting the HelpSTAR Audit Engine Service.
In order for the Client Audit Add-In to perform at scheduled intervals, a discovery schedule must be configured.
On the machine in which the Client Audit Add-In service will be installed, navigate to the following location on the HelpSTAR Deployment server:
\HelpSTAR\HLPSTRCS\Install\
Launch the file hsauditclientcs.exe. Click Next when prompted.
Specify the location in which the Client Audit Add-In files will reside. A default location will be specified (C:\HelpSTAR\HLPSTRCS). The location can be altered by clicking on the Browse button. Click Next when complete.
A confirmation prompt will appear upon successful completion of the Client Audit Add-In Installation.
Once installed the service must be started in order for the add-in to audit at a configured schedule. This can be found in the services consoles as shown below:
HelpSTAR is equipped with several web components that your users can access to submit and service requests.
The Web Components Installer will only allow you to use a single web site for these components. Individual portals must be installed as virtual directories to this web site.
If you wish to install the components to their own individual websites, uncheck these components in this step. Then at a later point, launch the individual web components installers from the following location:
[HelpSTAR installation directory]\HLPSTRCS\INSTALL
Web Portal: WebPortalCS.exe
Password Reset Utility: HSpwdReset.exe
SharePoint Portal: HSSPWebPortal.exe
Mobile Web Portal: HSMobileWeb.exe
On the server in which you want to install the HelpSTAR Web Components, navigate to the HelpSTAR Deployment Server folder (\HelpSTAR\HLPSTRCS\Install).
Click on the “HSWebIntegrate.exe” file. The Web Portal Components installation will proceed. Click Next to begin the installation.
The Web Components installer will let you decide what components will be installed. On the server, determine which IIS Web Site will be used. For each component selected, provide an IIS Virtual Directory and Destination Folder for the installation. Once you have chosen which components will be installed, click on Next to proceed.
For all web components, specify a Domain User and Password to be used for authentication. If you have selected the Password Reset component, you will also need to Delegate the “Reset users passwords and force password change at next logon” control to this user in Active Directory. Click on Next to proceed.
Microsoft .Net Framework 3.5 is required for this installation.
Internet Information Services 6.0 or 7.0 must be installed prior to running this installation.
A domain user account will be required during installation. Ensure that the domain user account has a password that does not expire.
Instructions provided below presume that the web server and the database server reside on the same domain.
If you have selected to install the Web portal, the Web Portal installer will launch.
On this screen, you will be prompted to select the following options:
a) Select the languages that should be made available to the users of the Web portal.
b) Select the default language presented to the end users on the Web portal.
Active Directory - If users have been imported from Active Directory, selecting this option allows you to set a login bypass for the Web interface. This allows a user to automatically login into the Web portal interface using the same login used for the machine they are currently logged in to.
Items Visible to End Users - specify the fields available to end users when logging a new request.
Click Next when finished with the above options.
A confirmation will appear upon successful completion of the HelpSTAR Web Portal installation.
HelpSTAR will allow you to customize the look and feel of your .Net Web Interface. Once the Web Portal installation is complete, options to customize the Web Portal will be launched (as shown below).
You can complete your customizations at this stage. However, should you decide to customize or modify the theme of your web portal at a later time, you can launch the customization options from the following location:
\HSNET\WebUIThemeCustomize.exe
Note: For Internet Explorer, it is recommended to upgrade version 7.0 or higher to view the best quality of your customizations.
To complete your customizations, perform the following:
Company Logo - Upload your company logo to your Web Portal. Click on the Browse button to locate your image file. Click on the Open to insert the image. Note: this image must not exceed 930 x 85 pixels.
Color Theme - Select a basic color theme to match your company logo. Scroll through available options and click on the Select Theme button for your desired theme.
Preview Current Theme - Select the Preview Current Theme button to view how your theme will appear on the Web Portal. Click on the Return to Customization Options button to return to the customization options.
Once you have returned back to the customization options, click on Next to continue with available options.
Advanced Color Options - Further customization options for the main/background color of your web portal can be performed at this step. Select advanced colors to further match your company theme or logo.
Service Desk Details - Click on the Support Hours button to enter the available hours of support, contact phone number and URL for the help desk.
HTML Viewer - Modifications made to your Web Portal will be reflected immediately. This viewer will allow you to preview the options selected for your customization. Click on Enlarge View to preview your Web Portal on a larger window.
Click on Finish to exit the designer.
If selected, the Password Reset Installation will proceed, click on Next to proceed.
When prompted, review and agree to the HelpSTAR®2012 license agreement. Click Next.
You will be prompted to choose a Shared Folder for the Password Reset module.
When you click Browse, a window will appear which will allow you to select a folder or enter a network path. Click OK and then Next to proceed.
The necessary database tables will be created for the Password Reset component and a dialog will appear when it has been completed.
A confirmation will appear upon successful completion of the HelpSTAR Password Reset installation. The confirmation will also provide web path for the Administration of this component. Click on Finish to proceed to the next HelpSTAR component.
If selected, the SharePoint Portal Installation will proceed, click on Next to proceed.
A confirmation will appear upon successful completion of the SharePoint Portal installation. Click on Finish to proceed to the next HelpSTAR component.
If selected, the Mobile Web Portal Installation will proceed, click on Next to proceed.
A confirmation will appear upon successful completion of the Mobile Web Portal Installation. Click on Finish to proceed to the next HelpSTAR component.
Upon the completion of the component installations, a final confirmation will be shown.
Once the HelpSTAR application has been installed on the deployment server, you may proceed to install the Windows Client on other workstations.
Windows Installer must be updated to Version 4.5 prior to installing the Windows Client. It is recommended to perform this installation prior to attempting the Windows Client installation on a workstation at this requires a reboot of the machine. For more information, visit the link below:
The file location of the Windows Client installer must be shared in order for it to be accessible on other workstations besides the deployment server.
On the HelpSTAR Deployment Server, navigate to the \HelpSTAR folder.
In this folder, right click on the HLPSTRCS folder and select Properties.
In the Properties window, click on the Sharing tab. On the Sharing tab, click on the Share button.
Once the File Sharing window is opened, add everyone or the specific users you would like to install the Windows Client. Click on the Share button when complete.
On the Properties window, select the Security Tab. Select the group of users selected in the latter step and ensure that Modify and Read & Execute Permissions are applied to this group.
When complete, click on Apply to exit this window.
On workstation you wish to install the Windows Client, navigate to the following location on the HelpSTAR deployment server and launch the Windows Client Installer:
\HelpSTAR\HLPSTRCS\Install\hswinnetcs.exe
Specify if Microsoft .Net Framework 3.5 setup files should be used from a location on the network or downloaded from the Internet. Click Yes to proceed with the framework installation.
Specify the location in which HelpSTAR2012client files will reside. A default location will be provided (C:\Program Files\). This can be altered by clicking on the Browse button. Click Next.
A confirmation will appear upon successful completion of the Windows Client installation.
If your organization has implemented Active Directory Services, HelpSTAR can be configured to import groups of users and related fields from Active Directory.
Prior to starting the Active Directory import, determine how users should be imported from Active Directory. For example, determine if users should be split into teams or OUs based on their Organizational Units or if they should be imported to a main OU for now.
A unique identifier is the field that HelpSTAR will look for when importing distinct users. Select a unique identifier that will have unique values in Active Directory. For example, “name” or “email” would be good fields in which to import users as these fields are rarely duplicated.
In HelpSTAR, click on Active Directory Sync icon on the HelpSTAR Customization Tab. The following screen will appear:
Select the Domain Type: Trusted Domain (LDAP) or Forest (Global Catalog).
Select how you would like users to login to HelpSTAR. Note that if Active Directory authentication is selected, HelpSTAR will automatically log the user in as the user they have logged into the workstation as.
To import from specific Organizational Units or Groups in Active Directory and import users to Teams based on their OrganizationalUnit, perform the following:
Click on the Edit button in the “Import Users from the following Active Directory Groups/Unit” section.
Your Active Directory Tree Structure will appear. Select the desired Organizational Units, Groups or Containers and then click OK.
Once a specific OrganizationalUnit has been selected, you can select a specific Team to import users to. Double click on the blank Select Team field next to the Organizational Unit added. Options available are:
Create a New Team (based on the Organizational Unit name)
Select a previously added Team in HelpSTAR.
If you want to import data regarding users other than name into HelpSTAR, perform the following:
Click on the Field Mapping tab. The following screen will appear:
Click on Add button in the “Map ADS fields to HelpSTAR User Fields” section. The following prompt will appear:
Select the field to be filled infrom the HelpSTAR drop-down box.
Select the field to be imported from Active Directory in the ADS drop-down box.
Click OK when complete.
Add additional fields if necessary.
In the “Default Organizational Unit” section, select a OUthat users will be associated with if their department field in Active Directory is not populated.
To import users immediately or to configure a scheduled interval to import users, select the Scheduled/Import Now tab. The following screen will appear:
To import users immediately, click on the Import Now button as shown below:
At this point, your users will be imported into HelpSTAR. Prompts will appear to update you the status of the import. Once users have been imported, you will receive a confirmation prompt.
To schedule a regular interval in which users should be imported, configure a desired schedule in the Import Schedule section as shown below:
System Email allows HelpSTAR to process incoming email requests, send reply messages, notify requesters of updates to their open requests and send outgoing request details. You can add multiple email accounts so that users can submit requests to different addresses. For example, all email received by your helpdesk, itsupport@yourorganization.com, will be processed by HelpSTAR.
Ensure that there are no emails in the inbox of the mail account being used for System Email. As soon as System Email is started, all emails in the inbox will be processed.
To configure System Email, you must be logged into the machine with the HelpSTAR StarWatch service installed as the user attached to the mailbox.
The user attached to the mailbox must be a local administrator for the machine where StarWatch is installed.
Outlook and an Outlook connector for GroupWisemust be installed and configured on the machine where the HelpSTAR StarWatch Service is installed.
A password must be set for the mailbox in GroupWise and must be stored in aGroupWise profile. Upon launching Outlook, you will not be prompted for a password if a password has been configured correctly in a GroupWise profile.
System Email settings for the GroupWise should be configured using the same user account that is given the “run as” privileges for the HelpSTAR StarWatch service.
Lotus Notes (IMAP)
Lotus Notes should be configured to allow either anIMAP or POP3 connection from the server where the HelpSTAR StarWatch service is installed.
IMAP or POP3 must be enabled on the mail server.
Lotus Notes must be configured to allow SMTP connections for sending outgoing mail from HelpSTAR.
System Email settings for Lotus Notes should be configured using the same user account that is given the “run as” privileges for the HelpSTAR StarWatch service.
Open the server’s Services console (Start > Run > Type in Services.msc> Press Enter).
Stop the HelpSTAR StarWatch Service.
In HelpSTAR, click on System Email Account on the HelpSTAR Customization tab. The following window will appear:
Click on the Add button to add a mail account used for System Email. The following window will appear:
Select the POP3/SMTP option in the Mail Server Type section.
In the Account Information section, enter the settings for the mail account.
Using the Dispatch Folder button, select a default location for requests submitted to this email address.
In the Server Information section, enter in the details for the mail server. If your mail server employs SSL authentication, check the Enable SSL option when entering the POP3 and SMTP servers.
In the Properties section, the following options are available:
Option to process emails from users that have email disabled in their user properties.
Find user options - link an email to a service request via email address, then display name or vice versa.
If you want a copy of failed messages be sent to you or another user; enter an email address for notifications.
Create text log files for incoming and outgoing emails.
To ensure settings are correct, click on Test Account Settings. If successfully connected, a prompt will appear saying “Successfully Connected to Mail Account”.
When settings have been entered and verified, click on Save to save settings and exit this window. You will return to the original window.
In the “System Account Monitoring Status”section, check Enable to start System Email.
In the “Scanning Interval & Alert” section, specify the time interval in which System Email should scan for incoming emails.
Click on Finish to save settings.
Return to your Services console and start the HelpSTAR StarWatch Service.
Open the server’s Services console (Start > Run > Type in Services.msc> Press Enter).
Stop the HelpSTAR StarWatch Service.
In HelpSTAR, click on System Email Account on the HelpSTAR Customization tab. The following window will appear:
Click on the Add button to add a mail account used for System Email. The following window will appear:
Select the MAPI option in the Mail Server Type section.
In the Account Information section, enter the settings for the mail account.
Using the Dispatch Folder button, select a default location for requests submitted to this email address.
In the Server Information section, enter in the details for the mail server.
In the Properties section, the following options are available:
Option to process emails from users that have email disabled in their user properties.
Find user options - link an email to a service request via email address, then display name or vice versa.
If you want a copy of failed messages be sent to you or another user; enter an email address for notifications.
Create text log files for incoming and outgoing emails.
To ensure settings are correct, click on Test Account Settings. If successfully connected, a prompt will appear saying “Successfully Connected to Mail Account”.
When settings have been entered and verified, click on Save to save settings and exit this window. You will return to the original window.
In the “System Account Monitoring Status”section, check Enable to start System Email.
In the “Scanning Interval & Alert” section, specify the time interval in which System Email should scan for incoming emails.
Click on Finish to save settings.
Return to your Services console and start the HelpSTAR StarWatch Service.
Open the server’s Services console (Start > Run > Type in Services.msc> Press Enter).
Stop the HelpSTAR StarWatch Service.
In HelpSTAR, click on System Email Account on the HelpSTAR Customization tab. The following window will appear:
Click on the Add button to add a mail account used for System Email. The following window will appear:
Select the GroupWise option in the Mail Server Type section.
In the Account Information section, enter the settings for the mail account.
In the Server Information section, enter in the details for the mail server.
In the Properties section, the following options are available:
Option to process emails from users that have email disabled in their user properties.
Find user options - link an email to a service request via email address, then display name or vice versa.
If you want a copy of failed messages be sent to you or another user; enter an email address for notifications.
Create text log files for incoming and outgoing emails.
To ensure settings are correct, click on Test Account
Settings. If successfully connected, a prompt will appear saying
“Successfully Connected to Mail Account”.
When settings have been entered and verified, click on Save to save settings and exit this window. You will return to the original window.
In the “System Account Monitoring Status”section, check Enable to start System Email.
In the “Scanning Interval & Alert” section, specify the time interval in which System Email should scan for incoming emails.
Click on Finish to save settings.
Return to your Services console and start the HelpSTAR StarWatch Service.
Open the server’s Services console (Start > Run > Type in Services.msc> Press Enter).
Stop the HelpSTAR StarWatch Service.
In HelpSTAR, click on System Email Account on the HelpSTAR Customization tab. The following window will appear:
Click on the Add button to add a mail account used for System Email. The following window will appear:
Select the IMAP/SMTP option in the Mail Server Type section.
In the Account Information section, enter the settings for the mail account.
In the Server Information section, enter in the details for the mail server. If your mail server employs SSL authentication, check the Enable SSL option when entering the IMAP and SMTP servers.
In the Properties section, the following options are available:
Option to process emails from users that have email disabled in their user properties.
Find user options - link an email to a service request via email address, then display name or vice versa.
If you want a copy of failed messages be sent to you or another user; enter an email address for notifications.
Create text log files for incoming and outgoing emails.
To ensure settings are correct, click on Test Account Settings. If successfully connected, a prompt will appear saying “Successfully Connected to Mail Account”.
When settings have been entered and verified, click on Save to save settings and exit this window. You will return to the original window.
In the “System Account Monitoring Status” section, check Enable to start System Email.
In the “Scanning Interval & Alert” section, specify the time interval in which System Email should scan for incoming emails.
Click on Finish to save settings.
14. Return to your Services console and start the HelpSTAR StarWatch Service.
Technical Specifications:
http://www.helpstar.com/help-desk-resources/helpstar2012-techspecs.asp