Re-Activate a User

Overview:

This section allows you to delete or re-activate a user that has been de-activated.

1. Ribbon Toolbar:

Manage

• Delete:  Delete a User.  Note: This will permanently delete the User from the HelpSTAR system.

• Print:  Print the User Listing/Search Result Listing

Properties

• User Properties:  View User Properties (i.e. User name, organizational unit, phone number, etc.).

Users

• User: View the User's Request History or the User's Contact History.

 Manage Search

•  

• Set Current Search Filter as Default: By default, name is the selected filter used to search for a HelpSTAR object.  By selecting this option, you can choose another filter as your default for future searches.

• Restore Default Search Filter: Set the search filter to the system default (name).

• Customize Search Display Properties: Select the user properties to be viewed when performing a search.

• Restore System Search Display Properties: Set the user properties to the system default.

2. Define Criteria:

Define search criteria to obtain a listing of users which you wish to find.  Search by Name, Telephone, Organizational Unit, Location, etc.

3. User Listing/Search Result Listing:

When this window is first opened, a list will be populated with all users that currently are de-activated in HelpSTAR.  However, you can enter in search criteria to narrow down the listing to users you wish to view.  Each user listed will display the name, telephone (if entered), extension (if entered), and fax number (if entered).  At the bottom left hand corner, a count of how many companies have been listed is displayed.

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See Also:

Re-Activate a Company

Re-Activate a Product

Re-Activate an Organizational Unit

Re-Activate an Asset

Re-Activate a Category

Re-Activate a Queue Folder

Adding a New User

Manage Existing Users

User Properties