Re-Activate a Category
Overview:
This section allows you to delete or re-activate a category
that has been de-activated.
1. Ribbon Toolbar:
- Find: Find categories with this find function.
2. Inactive Category Structure:
This section lists all categories/sub-categories which have been
de-activated.
3. Unavailable Categories:
To re-activate categories, select the category you wish to re-activate from
the ’Inactive Category Structure’ section and drag and drop it to Unavailable
Categories section.
Right-click menu:
To view this menu, right click on a category in the ’Inactive Category
Structure’ section.
- Re-Activate: Select this option to restore the
selected category. Once re-activated, users will have the option to once
again associate requests to this category type.
- Delete: Select this option to delete the
category from the HelpSTAR system.
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See Also:
Re-Activate a
Company
Re-Activate a
Product
Re-Activate an Organizational Unit
Re-Activate an
Asset
Re-Activate a
User
Re-Activate a Queue Folder
Category
Properties