User Properties

Overview:

User Properties allows you to view details of a user in HelpSTAR.  Here, you can view or edit user details as needed.

1. Ribbon Toolbar

Manage User

• Set Privileges: Change the user's privileges in HelpSTAR. For more information please see Assigning Privileges.

• Assign to Queues: Change which Queue Folders the user is assigned to. This option will only be available if the user is designated as a service rep. For more information please see Assigning Reps to Queues.

• Print: Print the user details.

• Output to Text File: Output the user's details to a text file.

History

• Contact History: View the User's Contact History.

• Request History: View the User's Request History.

View

• Organizational Unit Properties: View the details of the OU the user belongs to.

2. User Details

In this pane, view details pertaining to the selected user.  Some of properties may not be entered because some of these fields are optional.  The following fields are available:

• Name: The user's name.

• Organizational Unit: The OU the user is in.

• Telephone: The user's telephone number.

• Extension: The user's extension.

• Cell Phone: The user's Cell Phone number.

• Fax: The user's fax number.

• Location: Where the user is located.

• Workstation ID: The user's workstation ID.

• Network Address: The user's network address.

• Internet Address: the user's internet address.

• Login: Specifies whether or not the user is allowed to login into HelpSTAR via Windows Client or Web Portal.

• Email: Specifies whether this user is able to log requests via email and receive email updates.

• Email Address: The user's email address.

• Email Update: Specifies whether the user can receive email notification when their service requests are updated. The Support Rep can determine whether or not this notification is sent.  However, an email update will send the request history by default.

• Post Office Path: The Post Office Path field is an optional field for reference purposes only

• Pager Email Address: If applicable, enter Pager Email Address. This address is required to page the user when specified events occur.

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• Designated Support Rep: Specifies whether the user is a Support Rep.

• Service Request Summary: A complete listing of all requests logged by this user.

• User Memo: Additional information about the user added when he or she was first created.

• Inventory Memo: Additional inventory information added when he or she was first created.

• Assets Allocated to this User: All assets allocated to this user. Click on the asset to view the Asset's Properties.

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See Also:

Adding a New User

Assigning Privileges

Assigning Reps to Queues

Manage Existing Users

User's Contact History

User's Request History

Password Reset for a HelpSTAR User