Configuration Management Reports

Overview:

 

This section allows you to view a library of standard reports related to configuration management.  These reports enable you to examine the current state of your help desk, measure historical performance and identify trends and weaknesses of your help desk.  You must have been granted the Data Analysis Role to use reports.

 

 

 

 

1. Ribbon Toolbar

 

For standard reports, the Ribbon Toolbar below will appear:

 

 

 Service Request Reports

 

 

Purchasing/Asset Reports

 

WorkStation

 

 

Listing

 View complete Report Listings of the following HelpSTAR objects added in your system:

Audit Trail

 

Asset

There are three kinds of Asset Reports and Asset Allocation, Asset Cost and Asset Support, as shown in the graphic below:

Asset Allocation Reports: These reports show all assets acquired within a specific date range. The acquisition date refers to when the asset was received via a purchase order, or when the asset was created manually.

Asset Allocation Reports allow you to quickly locate assets and to see assets which are not allocated. They can also be used to verify inventory against the physical assets.

There are 5 Asset Allocation Reports, as shown below:

 

 

Asset Cost Reports: There are two kinds of Asset Cost Reports and Summary and Detail.

 

Summary: These reports show the cost of assets acquired within a specific date range, grouped by asset type. Using different groupings you can view a summary of the asset cost allocation for each company/Organizational Unit or the overall expenditure by asset type.

Detail: These reports show a detailed breakdown of the cost of assets acquired within a specific date range, grouped by asset type. With these reports you can analyze your main cost areas and investigate high expenditures.

 

 

 

Asset Support Reports: These reports allow you to identify your organization’s most troublesome assets, or those that have incurred the highest support costs. You can use this information to service or replace problem assets, schedule maintenance visits, rotate spare equipment, etc. The reports show all assets that have been associated with service requests via the Item field.

 

You can select from reports that rank assets in descending order by those having:

 

 

If your organization has defined Asset Types then you can run Asset Support reports that group problem assets by Asset Type.

 

 

 

Reports List Tree-view for License Compliance Reports:

 

 

License Compliance

Two License Compliance reports can be run, as shown below.

 

These reports allow you to compare the instances of software discovered by the Network Audit Service with the corresponding software assets in your HelpSTAR database. One report shows the license compliance for all software products, and the other shows only the software products where there is a discrepancy between the number of Owned and Installed software products.

 

3. Sample Report View:

 

 

 

This section displays a sample report to show you what the report selected in the Report List Tree-view section will look like.  This allows you to assess whether or not the selected report provides the information you require.

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See Also:

Custom Report Designer

Queries

Charts

Dashboard

Crystal Designer

Report Scheduler