Automatic Email Updates

Overview:

 

Updates to requests can be automatically emailed to the end user.

 

Automatic Email Updates allow a Support Rep who is opening or updating a request, to automatically email the "Current Memo" or the entire request "History" to the requester.  Email updates can be sent whenever a request is updated or for specific instances. 

 

 

Sending an Automatic Email Update:

 

When view a request in details mode or update mode, the following toolbar options will be available for a request:

 

 

The following fields must be completed in order to send an email update:

 

 

 

Updates: Specify if email update should be turned On or Off for a request.

 

 

 

 

 

 

 

Notes Regarding Automatic Email Updates:

 

 

 

 

 

 

 

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See Also:

Configure System Email Accounts 

Configure User Email Accounts 

Business Rules for Emails

Email Inbox