Submit a New Service Request via HelpSTAR’s SharePoint Portal

An End User can submit a new Service Request from the Home Page of the SharePoint Portal by clicking on the New Service Request link:

Once you have selected this option, you may be presented with the following drop-down requesting you to select a Service Request Type (as shown below).

If this pop-up appears, select the appropriate description of your Service Request and click the select button to open the new request form.

To submit a Service Request, perform the following:

Select a Category and enter a Request Title/Memo describing the nature of your problem or question. These values are mandatory to log a Service Request. If applicable, your Service Desk may require additional fields on the User Defined Fields tab of the request.
Modify the Urgency and Due by Date if required.
Other actions available on a Service Request include:
1. Include a file attachment to this Service Request.
2. Set a reminder for yourself in regards to this request. These reminders will appear in the history of a request as well as under Alerts and Messages section on the Home Page of the Web Portal.
3. Click the Help icon to open our Help File
Once you have completed entering the required information for this request, click on the icon or the save button at the bottom of the form to submit the request. You can also click on the cancel button to exit this form without saving.