View Alerts and Messages via the HelpSTAR SharePoint Portal
An End User can receive important notifications from your Service Desk regarding their Service Requests. These notifications can be accessed by clicking on the option below:
A listing of these messages will appear and a preview pane is available to show you the contents of the Alert or Message.
There are 3 types of notifications you can receive in regards to your requests:
-
Alerts
: Notifications are sent when certain HelpSTAR events occur.
Typically, these will be sent to alert an End User when a request is closed or
updated. -
Quick
Message: A Support Rep can send an End User a message regarding their
request. An End User can respond to these messages. -
Reminders: End Users
can send reminders to themselves in regards to their requests.
In the Display settings, select the type of notifications you would like to view:
See Also:
Sharepoint View Request History
Sharepoint Submit a New Service Request
Sharepoint Knowledge Base Search
Sharepoint Audit Current Workstation
Sharepoint New Purchase Request