Asset Properties

Overview

Asset Properties allows you to view details related to an asset added in HelpSTAR. Here, you can view or edit asset details as needed.

1. Asset Properties Ribbon Toolbar

Manage Asset

The following options are available when viewing the properties of an asset:

Update: Make revisions to asset properties
Print: Print the asset details
Output to Text File: Open the asset details in a text file
Asset History: View all closed service requests associated with the asset.

2. Asset Details

In this pane, view details pertaining to the selected asset. Some of properties may not be entered because some of these fields are optional. The following fields are available:

Asset Name: Given name during asset creation. Note that if a PO # is appended to the asset name, this indicates that the asset was created by means of a Purchase Order.

For more information please see Receiving Purchase Orders.

Tag: Property identification as defined by your organization

Serial Number: Product serial number

Asset Type: Type of asset specified during creation. Custom asset types are available if created using User Defined Fields.

Acquisition Date: The date in which the asset was acquired by your organization

Product: Click on the link here to view product properties

Vendor: The specified vendor in which this asset was purchased from

Barcode: Product bar code

Cost: Cost of item selected

Discovered Item: If the selected asset has been audited using HelpSTAR’s Auto Discovery feature, a link to discovered information will be available here.

Allocation History: View the current location of an asset. If this asset had been previously allocated to another user or asset, this history will also be listed here.