Published Best Solutions

Overview:

Once a drafted best solution has been published, it can be accessed in Published Best Solutions.  Published best solutions are accessible by both support reps and end users.

1. Ribbon Toolbar

Best Solution Grid Parameters:

Select which Best Solutions you would like to view.

• Draft: The Best Solution has been written but is waiting for approval.  This solution is unpublished.

• De-Activated: The Best Solution has been de-activated and is no longer searchable.

New:

• Best Solution: Create a new Best Solution for review.

Solution:

• Update: Make revisions to the selected published solution.

• Un-Publish: Un-publish a best solution to be so it will not be available to end users.  This will make the best solution a draft, not remove it all together.

• De-Activate: De-activate an existing published best solution that is no longer being used by Support Reps.

• Print: Print selected published best solution.

Publish:

• Re-Activate: Restore a Best Solution to be made available in the HelpSTAR system. Note this option is only available if the solution is de-activated.

• Delete: Delete a Best Solution.  Note:  This will permanently delete the Best Solution from the HelpSTAR system. Note this option is only available if the solution is de-activated.

2. Best Solution List:

This section lists (by default) all best solutions that are currently published, along with their details.  You can also choose to view Draft or De-activated best solutions by using the drop down menu from the Best Solution Grid Parameters, then this listing will update with the solutions that match your selection.

3. Best Solution Detail:

This section allows a user to see all of the information regarding the best solution that is highlighted in the Best Solution List.

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See Also:

Draft Best Solutions

De-Activate Best Solution

Find Best Solution