De-activate Best Solution

Overview:

This section allows you to view Best Solution items that have been de-activated.

1. Ribbon Toolbar:

Best Solution Grid Parameters:

Select which Best Solutions you would like to view.

• Draft:  The Best Solution has been written but is waiting for approval.  This solution is unpublished.

• De-Activated:  The Best Solution has been de-activated (re-tired) and is no longer searchable.

New:

• New Best Solution: Create a New Best Solution for review.

Solution:

• Update:  Make revisions to the selected draft solution.

• Publish:  Publish a best solution to be made available to end users.  This will move a draft best solution to the list of published solutions. Note this option will not be available if the solution is de-activated.

• De-Activate:  Retire an existing draft best solution that is no longer being used by Support Reps. Note this option will not be available if the solution is already de-activated.

• Print:  Print selected draft best solution.

Publish:        

• Re-Activate:  Restore a Best Solution to made available in the HelpSTAR system.

• Delete:  Delete a Best Solution.  Note:  This will permanently delete the Best Solution from the HelpSTAR system.

2. Best Solution List:

This section lists (by default) all best solutions that are currently de-activated, along with their details (ID, Title, Category, and Date Retired).  You can also choose to view Published or Draft best solutions by using the drop down menu from the Best Solution Grid Parameters, then this listing will update with the solutions that match your selection.

3. Best Solution Detail:

This section allows a user to see all of the information regarding the best solution that is highlighted in the Best Solution List.

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See Also:

Draft Best Solutions

Published Best Solutions

Find Best Solution