Draft Best Solutions

Overview:

Once a best solution has been created and saved, it will be added to Draft Best Solutions.  Here, a best solution can be reviewed and revised as needed.  Draft Best Solutions are only accessible to Support Reps.  If a best solution is to be made available to end users, it must be published.

1. Ribbon Toolbar:

Best Solution Grid Parameters:

Select which Best Solutions you would like to view.

• Draft: The Best Solution has been written but is waiting for approval.  This solution is unpublished.

• De-Activated: The Best Solution has been de-activated and is no longer searchable.

New:

• Best Solution: Create a New Best Solution for review.

Solution:

• Update: Make revisions to the selected draft solution.

• Publish: Publish a best solution to be made available to end users.  This will move a draft best solution to the list of published solutions.

• De-Activate: De-activate an existing draft best solution that is no longer being used by Support Reps.

• Print: Print selected draft best solution.

Publish:

• Re-Activate: Restore a Best Solution to be made available in the HelpSTAR system. Note this option is only available if the solution is de-activated.

• Delete: Delete a Best Solution.  Note:  This will permanently delete the Best Solution from the HelpSTAR system and is only available if the solution is de-activated.

2. Best Solution List:

This section lists (by default) all best solutions that are currently drafts, along with their details.  You can also choose to view Published or De-activated best solutions by using the drop down menu from the Best Solution Grid Parameters, then this listing will update with the solutions that match your selection.

3. Best Solution Detail:

This section allows a user to see all of the information regarding the best solution that is highlighted in the Best Solution List.

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See Also:

Published Best Solutions

De-Activate Best Solution

Find Best Solution

Knowledge Management Tab