Concurrent Users Sessions

 

Overview

 

If your HelpSTAR installation is licensed for concurrent users, this option is available to view which concurrent users are currently logged in.  Since only one user can be logged in at any given time with a concurrent license, this option can also be used to force users to log off their current sessions.

This option can be refreshed as needed to determine which concurrent user is logged on at any given moment.  The user logged in listing will show User Name, Location, Last Communication and Application Name (version of HelpSTAR) for each user that is logged in.

This functionality is beneficial for the following reasons:

 

Note: Concurrent Licenses are available in HelpSTAR 2010.  For more information on concurrent licenses, visit Concurrent and Named Licenses

 

 

There are 3 options available via this window:

 

  1. Send Message

    This option can be used to send a concurrent user a message regarding their session. 

    concurrentsessionmsg.png

    Note: the message received by the concurrent user cannot be replied to. 

  2.  

  3. Log Off with Time-Out

    You can log off this user with this option and provide them a lead-time prior to the session ending:

    Enter the number of minutes that you will allow them to use HelpSTAR prior to their session expiring.

    You will receive a confirmation prompt once the log off has been initiated:

  4.  

  5. Log Off

        You can log off this user immediately with this option.

        

        Once you have logged this user off, you will receive a confirmation:

        

 

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See Also:

Licenses

Concurrent and Named Licenses