Quick Messages

 

Overview:

 

The Quick Messages options allow you to instantly send messages to concerned parties of a service request.  Quick messages can be sent among users and create a dialog thread within a request.

 

A Quick Message will pop-up on your desktop when it has been received.  However, you also have the option to view a list of messages sent and received.

 

To view a list of Quick Messages from the HelpSTAR Home Page, click the ”HelpSTAR Messages” button.  You can also access Quick Messages from the Status Bar of the HelpSTAR home page.

 

A list of all the current messages that you have set for yourself or other users will appear as shown in the below:

 

 

 

 

 

1. Toolbar

 

 

View

 

This section allows you to select which messages should appear in this view.  By default, messages only will be checked, but you can also select to view alerts and reminders as well. 

 

 

 

Message Actions

 

 

 

 

 

 

 

View

 

 

 

 

2. Messages Details Pane

 

Provides details regarding the message such as:

 

 

3. Messages Preview Pane

 

Allows you to preview the message received

 

Sending and Receiving a Quick Message

 

A Quick Message can be sent from a request by:

  1. Highlighting a request in My Workspace.  Select the Request Tab and then click on Quick Message

  2. Use the Quick Message button when either viewing request details or updating a request.

 

When clicking on the Quick Message, a drop-down menu will appear to select the intended recipient of the message as shown below:

 

 

Please note that only the requester or other privileged users can receive a Quick Message.  Once a recipient is selected, you will be prompted with a window as shown below:

 

 

Enter the text for the message and click on send when the message has been completed.

The recipient will receive a prompt indicating that a Quick Message has been received. 

 

Similar to a reminder, once a quick message is sent from a request, it will update the request with the Quick Message information.

 

http://help.helpstar.com/2010/quickmessages_hist_co.png

 

By clicking on the ”View Entire Message Thread” link, you can see a list of all messages and replies sent from this request as shown below.

 

 

When viewing the message thread, the following options will appear:

 

 

 

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See also:

Reminders

Alerts

Quick Messages in the Privileged User Web Interface

HelpSTAR Home Page