Adding a New Category
Overview:
Categories are assigned to all Service Requests for
reporting and analysis purposes. This allows you to organize requests
based on categories you define for your company. This function allows you
to add categories to the HelpSTAR system using the form shown below.
- Name: Enter in the Name for your new category.
- Type: Enter the Type of category it is. Additional
category types can be created using User Defined Fields.
See Also:
Managing Existing Categories
Re-Activate a Category
Category
Properties
How HelpSTAR Works