An End User can receive important notifications from your Service Desk regarding their Service Requests. These notifications can be accessed by clicking on the option below:
A listing of these messages will appear and a preview pane is available to show you the contents of the Alert or Message.
Alerts : Notifications are sent when certain HelpSTAR events occur. Typically, these will be sent to alert an End User when a request is closed or updated.
Quick Message: A Support Rep can send an End User a message regarding their request. An End User can respond to these messages.
Reminders: End Users can send reminder to themselves in regards to their requests.
In the Display settings, select the type of notifications you would like to view:
Additional Options are available to manage your notifications:
Snooze this Alert or Message to appear at a later time.
Permanently remove the selected Alert or Message.
Reply to a Quick Message
View the details of a Request this Alert of Message was sent from.
See Also: