View Alerts and Messages
Overview:
An End User can receive important notifications from your Service Desk regarding their Service Requests. These notifications can be accessed by clicking on the option below:
A listing of these messages will appear and a preview pane is available to show you the contents of the Alert or Message.
There are 3 types of notifications you can receive in regards to your requests:
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Alerts : Notifications are sent when certain HelpSTAR events occur. Typically, these will be sent to alert an End User when a request is closed or updated.
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Quick Message: A Support Rep can send an End User a message regarding their request. An End User can respond to these messages.
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Reminders: End Users can send reminder to themselves in regards to their requests.
In the Display settings, select the type of notifications you would like to view:
Additional Options are available to manage your notifications:
-
Snooze this Alert or Message to appear at a later time. -
Permanently remove the
selected Alert or Message. -
Reply to a Quick
Message -
View the details of a
Request this Alert of Message was sent from.
See Also: