Managing Existing Categories
Overview:
Categories are assigned to all Service Requests for reporting and analysis purposes. This function allows you to manage your categories using the screen shown below.
1. Ribbon Toolbar:
Category
- New: Add a New Category to your HelpSTAR Database
Find
- Find: Find categories with this find function
2. Active Category Structure Tree-view:
"Active Category Structure" shows the actual categories that can be used in HelpSTAR – i.e. the Categories that a user may specify in their requests.
3. Available Categories:
"Available Categories" are building blocks that are used to create the "Active Category Structure".
See Also: