Manage Existing Objects in Your Organizational Hierarchy

Overview:

 

This option will allow you to manage objects in your Organizational Hierarchy.  HelpSTAR's Organizational Hierarchy allows you to define your departmental structure and the queues you want associated with them.  This organizational view has been designed to combine the functionality of managing your existing Organizational Units (or Departments) and the queues intended for each department.  For example, you can have a Sales Organizational Unit and several sales queues attached to them.

 

In the Enterprise Multi-Division Edition, you will have the option to create multiple "Service Centers" for each Organizational Unit (or in previous versions, "departments"), and create a separate dispatch location and its own queue structure below it.  Through Role Based Access Control, you can set permissions to limit access to specific users or teams belonging to this particular Organizational Unit.

 

In the Enterprise Edition, your Organizational Hierarchy will work as a single Organizational Unit.  Only one dispatch folder will be present and your queue structure will be organized as it has in previous versions. 

 

 

 

 

Ribbon Toolbar

Depending on which object is selected in this Organizational Hierarchy View, you will have access to the following options:

 

Organizational Hierarchy

 

 

 

 

 

 

 

 

 

 

 

 

View

 

  1.  

  2.  

  3. Define Criteria

     

     

    • Define search criteria to obtain a listing of OU objects which you wish to find. 

     

  4.  

  5.  

  6. Organizational Unit Hierarchy/Queue Listing

 

When this window is first opened, a list will be populated with all OUs and Queue Folders that currently exist in HelpSTAR.  However, you can enter in search criteria to narrow down the listing to OUs or Queue Folders you wish to view.  At the bottom left hand corner, a count of how many objects (including the sub queue folders) have been listed is displayed.

 

Note: You can right click an Organizational Hierarchy Object and view more options (shown below) to help manage your Organizational Hierarchy.

 

 

Right-click Options for a Service Center:

  

 

 

Right-click Options for a Dispatch Folder:

 

 
Right-Click Options for a Generic Queue Folder

 

 

See Also:

Adding a New Object to Organizational Hierarchy 

HelpSTAR Enterprise Multi-Division

Reactivate Organization Hierarchy