The HelpSTAR Crystal Designer includes all of the features available in the Custom Report Designer and also provides the ability to modify the Crystal report template itself. Modifying the Crystal report template allows you to:
Customize the look and feel of the reports.
Add additional fields to the report (including User Defined Fields).
Add formulas and totals to the report.
The additional functionality provides you with a lot more flexibility when reporting on the information flowing through your help desk. For example, the improved Custom Reports in HelpSTAR already allow you to base a report on an advanced search or query but the HelpSTAR Crystal Designer allows you to modify the Crystal report templates and customize the appearance of your reports.
From this form you can elect to edit an existing private report (My Reports) or public report (Public Reports).
You can also create a new report by clicking New Custom Report to open the Custom Report Designer option, shown below
The resulting form is almost identical to the Custom Report Designer included in HelpSTAR. However it also provides a Layout/Preview tab that allows you to directly modify the layout of the Crystal Report, as shown here
The Layout/Preview tab has two sections:
Layout: allows you to modify the design of the Crystal report.
Preview: allows you to preview the report.
The HelpSTAR Crystal Designer also allows you to change the icon displayed in the report. This can be done by removing the existing image in the report header section and insert an image of your choice in a saved location.
See Also: