HELPSTAR®2012 Installation Procedures

 

Contents

                                      

Part 1 - Deployment Server and Database Setup 

            Attachment Storage in HelpSTAR

Part 2 - Windows Client Installation (Server)  

Part 3 - StarWatch Service

Part 4 - Business Rules Engine

Part 5 - Network Audit Engine Installation & Configuration

            Client Audit Add-In Installation & Configuration

Part 6 - HelpSTAR Web Components

            HelpSTAR .Net Web Portal Installation

            Web Portal Customization

            HelpSTAR Password Reset Installation

            HelpSTAR SharePoint Portal Installation

Part 7 - Windows Client Installation (Workstation)

Part 8 - Importing Users from Active Directory

Part 9 - System Email Configuration

            System Email for SMTP/POP3 

            System Email for MAPI 

            System Email using GroupWise 

            System Email using IMAP/SMTP 

Additional Resources 

 

Part 1 – Deployment Server and Database Setup

 

Deployment Server Installation Prerequisites:

Deployment Server Installation:

  1. On the server that will be hosting the HelpSTAR2012application, run the evaluation file.

  2. When prompted, enter the installation password.  Click OK.

     

    1.TIF

  3.  

  4.  

  5. To proceed with the installation, review and accept the license agreement terms.  Click Next.

  6.  

  7. Specify the location in which the HelpSTAR2012Deployment Server files will reside.  A default location will be provided (C:\HelpSTAR\).  This can be altered by clicking on the Browse button.  Click Next.

  8.  

Database Setup for SQL Authentication:

  1. Upon completion of the Deployment Server installation, the HelpSTAR database setup will begin.  A prompt to “Configure Database” will appear (as shown below). 

     

     

  2. The following fields must be entered to configure your HelpSTAR Database:

    1. Database Server: Enter the name or IP address of your SQL server.

    2. Use Port #: Port 1433 will be used by default.  To select a different port, check this box and it will allow you to enter a Port# of your choice.

    3. Authentication: Select the desired authentication mode for your HelpSTAR Server

    4. Login: The use of a SA user login will be required when configuring your HelpSTAR database for SQL Authentication.

    5. Password:Enter your SA password.

    6. BackUp Path:A database can be restored to HelpSTAR with pre-populated configurations.  This database will be stored in the default location specified here.  This is hard-coded and cannot be edited.

    7. Domain Login/Password: Enter your domain login and password.

  3. Click on Configure when all information has been entered.

     

  4. The database setup will proceed.  A prompt confirming database creation has been completed will appear.

  5. Click on OK to exit the database setup.Upon completion, you will be prompted to activate HelpSTAR.

  6. Enter your user and company information.  This user will be added as the first Power User in HelpSTAR. Click OK to complete the activation.

     

  7. Once you have added your first Power User, the installation will attempt to download and extract files for Microsoft .Net Framework 3.5.  Click on OK to proceed.

     

     

  8. A confirmation will appear upon successful completion of the Deployment Server installation.In this prompt, you will also receive information regarding where your Attachments* will be stored for your HelpSTAR installation.

     

     

    If no Internet access is detected, you will receive the following prompt listing alternate ways to install Microsoft .Net Framework 3.5.  Click on Finish to exit the Deployment Server installation.

     

 

 

Database Setup for Windows Authentication:

  1. Upon completion of the Deployment Server installation, the HelpSTAR database setup will begin.  A prompt to “Configure Database” will appear (as shown below). 

     

     

  2. The following fields must be entered to configure your HelpSTAR Database:

    1. Database Server: Enter the name or IP address of your SQL server.

    2. Use Port #: Port 1433 will be used by default.  To select a different port, check this box and it will allow you to enter a Port # of your choice.

    3. Authentication: Select the desired authentication mode for your HelpSTAR Server.

    4. First Group/User:Enter a group or user that will be authenticated to the HelpSTAR database.

    5. BackUp Path:A database can be restored to HelpSTAR with pre-populated configurations.  This database will be stored in the default location specified here.  This is hard-coded and cannot be edited.

    6. Domain Login/Password: Enter your domain login and password.

  3. Click on Configure when all information has been entered.

     

     

  4. The database setup will proceed.  A prompt confirming database creation has been completed will appear.

  5. Click on OK to exit the database setup.Upon completion, you will be prompted to activate HelpSTAR. 

  6. Enter your user and company information.  This user will be added as the first Power User in HelpSTAR.  Click OK to complete the activation.

  7. Once you have added your first Power User, the installation will attempt to download and extract files for Microsoft .Net Framework 3.5.  Click on OK to proceed.

     

     

  8. A confirmation will appear upon successful completion of the Deployment Server installation.  In this prompt, you will also receive information regarding where your Attachments* will be stored for your HelpSTAR installation.

     

     

 

If no Internet access is detected, you will receive the following prompt listing alternate ways to install Microsoft .Net Framework 3.5.  Click on Finish to exit the Deployment Server installation.

 

 

 

Attachment Storage in HelpSTAR

 

*HelpSTAR offers the ability to add documents and files to your HelpSTAR objects.  This functionality is automatically installed as part of the Deployment Server installation.

There are 2 storage options for Attachments in HelpSTAR:

  1.  

  2. HelpSTAR Database

     

    By default, Attachment Storage will automatically be configured to be stored in the HelpSTAR Database. 

     

    When attachments are stored in the SQL database, they will be included whenever you back up or move your database. However, the size of your database will increase proportionately with the use of attachments.

     

  3. Windows Folder

     

    Attachment Storage is automatically configured for the HelpSTAR database.  If desired, you will have the option to change the storage location. 

     

    The following executable can be run to change the storage location:

     

    C:\HelpSTAR\HLPSTRCS\Install\HSDBAttachCS.exe

     

    If you elect to store Attachments in the \Attachments folder, they will not affect the size of your HelpSTAR database.However, to preserve these attachments you must ensure that this folder is continually backed up.

     

    If your backend database is stored using SQL Server 2005/2008 Express, the database option is not available.  You must run the above executable to change your Attachment Storage option to a Windows folder.

     

Once the Deployment Server installation has completed, the install.exe component installer will automatically launch.  From the below screen, you can choose which components you will be installing upon this server.  Once you have selected the components to install, click Next to proceed.

You can also choose to install any of these components at a later time by navigating to:

\HelpSTAR\HLPSTRCS\Install.exe

 

 

  1. At this point, you will also be prompted to proceed with Windows Console installation:

    Click Yes to proceed.

Part 2 –WindowsClient Installation (Server)

 

The Windows Client is the workstation-based interface that you will access to work in and administer HelpSTAR.

Windows Installer must be updated to Version 4.5 prior to installing the Windows Client.  It is recommended to perform this installation prior to attempting the Windows Client installation on the deployment server or any workstation at this requires a reboot of the machine.  For more information, visit the link below:

http://support.microsoft.com/kb/942288

 

Windows Client Installation:

  1. Upon completion of activation, you will be prompted to install HelpSTAR’s Windows Client:

  2. If Microsoft’s .Net Framework 3.5 is not installed, you will be prompted to install it.  Specify if the Microsoft .Net Framework 3.5 setup files should be used from a location on the network or downloaded from the Internet.  Click Yes to proceed with the framework installation.

  3.  

     

  4. Specify the location in which HelpSTAR2012client files will reside.  A default location will be provided (C:\Program Files\).  This can be altered by clicking on the Browse button.  Click Next.

  5.  

     

  6. The Windows Console will proceed with the installation until it reaches the next component to be installed.

  7.  

  8.  

Part 3– StarWatchService

 

HelpSTAR’s StarWatch service is a background component that is required for many of the monitoring activities that affect workflow.  These activities include generating alerts, automatic email updates, processing incoming/outgoing emails, request scheduling and Active Directory import/synchronization.

 

HelpSTAR StarWatch Installation Prerequisites:

 

  1. On the server in which you want to install the StarWatch Service, navigate to the HelpSTAR Deployment Server folder (\HelpSTAR\HLPSTRCS\).

  2. Click on the Install.exe file.

  3. Check the StarWatch Service option and click Next.

  4. Specify the location in which StarWatch Service files will reside.  A default location will be provided (C:\HelpSTAR\HLPSTRCS).  The location can be altered by clicking on the Browse button.  In the location specified, the subfolder\Modules\StarWatch will be created in this folder.  Click Next.

  5.  

     

    Specify the domain user under which the StarWatch service should be running.

     

     

  6. A confirmation will appear upon successful completion of the StarWatch Service installation.

    5-starwatchsuccessful.png 

     

 

Part 4– BusinessRules Engine

 

HelpSTAR’s Business Rules Engine is a required service for the use of HelpSTAR’s Business Rules functionality. 

  1. On the server in which you want to install the Business Rules Engine, navigate to the HelpSTAR Deployment Server folder (\HelpSTAR\HLPSTRCS\).

  2. Click on the Install.exefile.

  3. Check the Business Rules Engine option and click Next.

  4. Specify the location in which Business Rules Engine files will reside.  A default location will be provided (C:\HelpSTAR\HLPSTRCS).  The location can be altered by clicking on the Browse button.  In the location specified, the subfolder \Modules\RuleService will be created.  Click Next.

     

     

  5. If using NT authentication, you will be prompted to specify the domain account that this service will be run under.

     

     

  6. A confirmation will appear upon successful completion of the Business Rules Engine installation.

     

     

 

Part 5– NetworkAudit Engine Installation & Configuration

 

Using the Network Audit Service, you can remotely collect detailed hardware and software information about the machines on the networks you manage.  This information is automatically stored in the HelpSTAR database.

 

Network Audit Engine Installation Prerequisites:

 

Network Audit Engine Installation:

  1. On the server in which you want to install the Network Engine, navigate to the HelpSTAR Deployment Server folder (\HelpSTAR\HLPSTRCS\).

  2. Click on the Install.exe file.

  3. Check the Network Audit Engine option and click Next to proceed.

  4.  

     

  5. Specify the location in which Network Audit Engine files will reside.  A default location will be provided (C:\HelpSTAR\HLPSTRCS).  The location can be altered by clicking on the Browse button.  In the location specified, the subfolder \Modules\AuditService will be created.  Click Next.

     

     

  6. You will be prompted to specify the domain account that this service will be run under.

     

     

  7. A confirmation will appear upon successful completion of the Network Audit Engine installation.

     

     

 

Client Audit Add-In Installation & Configuration

 

Prerequisites:

In order for the Client Audit Add-In to perform on each of the workstations in which it is installed, the following prerequisites must be met:

 

  1. On the machine in which the Client Audit Add-In service will be installed, navigate to the following location on the HelpSTAR Deployment server:

    \HelpSTAR\HLPSTRCS\Install\

  2. Launch the file hsauditclientcs.exe.  Click Next when prompted.

  3.  

     

  4. Specify the location in which the Client Audit Add-In files will reside.  A default location will be specified (C:\HelpSTAR\HLPSTRCS).  The location can be altered by clicking on the Browse button.  Click Next when complete.

  5.  

     

  6. A confirmation prompt will appear upon successful completion of the Client Audit Add-In Installation.

  7.  

     

  8. Once installed the service must be started in order for the add-in to audit at a configured schedule.  This can be found in the services consoles as shown below:

 

 

 

Part 6 – HelpSTARWeb Components

 

HelpSTAR is equipped with several web components that your users can access to submit and service requests.

 

Notes Regarding Web Components Installation:

 

            [HelpSTAR installation directory]\HLPSTRCS\INSTALL

            Web Portal: WebPortalCS.exe

            Password Reset Utility: HSpwdReset.exe

            SharePoint Portal: HSSPWebPortal.exe

            Mobile Web Portal: HSMobileWeb.exe

 

  1. On the server in which you want to install the HelpSTAR Web Components, navigate to the HelpSTAR Deployment Server folder (\HelpSTAR\HLPSTRCS\Install).

  2. Click on the “HSWebIntegrate.exe” file.    The Web Portal Components installation will proceed.  Click Next to begin the installation.

     

     

     

  3. The Web Components installer will let you decide what components will be installed.  On the server, determine which IIS Web Site will be used.  For each component selected, provide an IIS Virtual Directory and Destination Folder for the installation.  Once you have chosen which components will be installed, click on Next to proceed.

     

  4. For all web components, specify a Domain User and Password to be used for authentication.  If you have selected the Password Reset component, you will also need to Delegate the “Reset users passwords and force password change at next logon” control to this user in Active Directory.  Click on Next to proceed.

     

 

HelpSTAR .Net Web Portal Installation

 

Web Portal Installation Prerequisites:

Note:

Instructions provided below presume that the web server and the database server reside on the same domain.

 

Web Portal Installation:

  1. If you have selected to install the Web portal, the Web Portal installer will launch.

  2.  

  3. On this screen, you will be prompted to select the following options:

  4.  

     

  5. Click Next when finished with the above options.

     

    A confirmation will appear upon successful completion of the HelpSTAR Web Portal installation.

  6.  

Web Portal Customization

 

HelpSTAR will allow you to customize the look and feel of your .Net Web Interface.  Once the Web Portal installation is complete, options to customize the Web Portal will be launched (as shown below).

 

 

You can complete your customizations at this stage.  However, should you decide to customize or modify the theme of your web portal at a later time, you can launch the customization options from the following location:

                \HSNET\WebUIThemeCustomize.exe

Note: For Internet Explorer, it is recommended to upgrade version 7.0 or higher to view the best quality of your customizations.

 

To complete your customizations, perform the following:

  1. Company Logo - Upload your company logo to your Web Portal.  Click on the Browse button to locate your image file.  Click on the Open to insert the image.  Note: this image must not exceed 930 x 85 pixels.

     

     

  2. Color Theme - Select a basic color theme to match your company logo.  Scroll through available options and click on the Select Theme button for your desired theme. 

     

  3. Preview Current Theme - Select the Preview Current Theme button to view how your theme will appear on the Web Portal.   Click on the Return to Customization Options button to return to the customization options.

    Once you have returned back to the customization options, click on Next to continue with available options.

     

  4. Advanced Color Options - Further customization options for the main/background color of your web portal can be performed at this step.  Select advanced colors to further match your company theme or logo.

     

     

  5. Service Desk Details - Click on the Support Hours button to enter the available hours of support, contact phone number and URL for the help desk.

     

     

HTML Viewer - Modifications made to your Web Portal will be reflected immediately.  This viewer will allow you to preview the options selected for your customization.  Click on Enlarge View to preview your Web Portal on a larger window.

 

Click on Finish to exit the designer.

 

 

HelpSTAR Password Reset Installation

 

  1. If selected, the Password Reset Installation will proceed, click on Next to proceed.

     

     

  2. When prompted, review and agree to the HelpSTAR®2012 license agreement.  Click Next.

     

     

  3. You will be prompted to choose a Shared Folder for the Password Reset module. 

     

     

  4. When you click Browse, a window will appear which will allow you to select a folder or enter a network path.  Click OK and then Next to proceed.

     

     

  5. The necessary database tables will be created for the Password Reset component and a dialog will appear when it has been completed.

     

     

  6. A confirmation will appear upon successful completion of the HelpSTAR Password Reset installation.  The confirmation will also provide web path for the Administration of this component.  Click on Finish to proceed to the next HelpSTAR component.

     

 

 

 

HelpSTAR SharePoint Portal Installation

 

  1. If selected, the SharePoint Portal Installation will proceed, click on Next to proceed.

     

     

  2. A confirmation will appear upon successful completion of the SharePoint Portal installation.  Click on Finish to proceed to the next HelpSTAR component.

     

     

 

HelpSTAR Mobile Web Portal Installation

 

  1. If selected, the Mobile Web Portal Installation will proceed, click on Next to proceed.

     

     

     

  2. A confirmation will appear upon successful completion of the Mobile Web Portal Installation.  Click on Finish to proceed to the next HelpSTAR component.

     

 

 

Upon the completion of the component installations, a final confirmation will be shown.

 

 

 

  1. Part 7–Windows Client Installation (Workstation)

 

Once the HelpSTAR application has been installed on the deployment server, you may proceed to install the Windows Client on other workstations.

 

Windows Client Installation Prerequisites:

 

Sharing the Windows Client Installer Location:

  1. On the HelpSTAR Deployment Server, navigate to the \HelpSTAR folder.

  2. In this folder, right click on the HLPSTRCS folder and select Properties.

     

  3. In the Properties window, click on the Sharing tab.  On the Sharing tab, click on the Share button.

     

     

    Once the File Sharing window is opened, add everyone or the specific users you would like to install the Windows Client.  Click on the Share button when complete.

  4.                     
  5. On the Properties window, select the Security Tab.  Select the group of users selected in the latter step and ensure that Modify and Read & Execute Permissions are applied to this group.

     

  6. When complete, click on Apply to exit this window.

 

Windows Client Installation:

  1. On workstation you wish to install the Windows Client, navigate to the following location on the  HelpSTAR deployment server and launch the Windows Client Installer:

                    \HelpSTAR\HLPSTRCS\Install\hswinnetcs.exe

     

  2. Specify if Microsoft .Net Framework 3.5 setup files should be used from a location on the network or downloaded from the Internet.  Click Yes to proceed with the framework installation.

     

  3. Specify the location in which HelpSTAR2012client files will reside.  A default location will be provided (C:\Program Files\).  This can be altered by clicking on the Browse button.  Click Next.

     

  4. A confirmation will appear upon successful completion of the Windows Client installation.

     

               

Part 8– Importing Users from Active Directory

 

If your organization has implemented Active Directory Services, HelpSTAR can be configured to import groups of users and related fields from Active Directory.

 

Active Directory Tips

Import Settings:

  1. In HelpSTAR, click on Active Directory Sync icon on the HelpSTAR Customization Tab.  The following screen will appear:

     

    01.png

     

     

  2. Select the Domain Type: Trusted Domain (LDAP) or Forest (Global Catalog).

     

  3. Select how you would like users to login to HelpSTAR.  Note that if Active Directory authentication is selected, HelpSTAR will automatically log the user in as the user they have logged into the workstation as.

     

  4. To import from specific Organizational Units or Groups in Active Directory and import users to Teams based on their OrganizationalUnit, perform the following:

 

 

 

Field Mappings:

If you want to import data regarding users other than name into HelpSTAR, perform the following:

  1. Click on the Field Mapping tab.  The following screen will appear:

     

    adfieldmappings.png

     

  2. Click on Add button in the “Map ADS fields to HelpSTAR User Fields” section.  The following prompt will appear:

     

  3. Select the field to be filled infrom the HelpSTAR drop-down box.

  4. Select the field to be imported from Active Directory in the ADS drop-down box.

  5. Click OK when complete.

  6. Add additional fields if necessary.

  7. In the “Default Organizational Unit” section, select a OUthat users will be associated with if their department field in Active Directory is not populated.

     

    05.png

 

Schedule/Import Now

To import users immediately or to configure a scheduled interval to import users, select the Scheduled/Import Now tab.  The following screen will appear:

adimportsettings2.png

 

To import users immediately, click on the Import Now button as shown below:

07.png

At this point, your users will be imported into HelpSTAR.  Prompts will appear to update you the status of the import.  Once users have been imported, you will receive a confirmation prompt.

To schedule a regular interval in which users should be imported, configure a desired schedule in the Import Schedule section as shown below:

 

Part 9–SystemEmail Configuration

 

System Email allows HelpSTAR to process incoming email requests, send reply messages, notify requesters of updates to their open requests and send outgoing request details.  You can add multiple email accounts so that users can submit requests to different addresses.  For example, all email received by your helpdesk, itsupport@yourorganization.com, will be processed by HelpSTAR.

 

System Email Prerequisites:

MAPI
GroupWise

 

System Email for SMTP/POP3

 

  1. Open the server’s Services console (Start > Run > Type in Services.msc> Press Enter).

  2. Stop the HelpSTAR StarWatch Service.

  3. In HelpSTAR, click on System Email Account on the HelpSTAR Customization tab.  The following window will appear:

     

    09.png

     

  4. Click on the Add button to add a mail account used for System Email.  The following window will appear:

     

    10.png

  5. Select the POP3/SMTP option in the Mail Server Type section.

  6. In the Account Information section, enter the settings for the mail account.

  7. Using the Dispatch Folder button, select a default location for requests submitted to this email address.

  8. In the Server Information section, enter in the details for the mail server.  If your mail server employs SSL authentication, check the Enable SSL option when entering the POP3 and SMTP servers.

    11.png

  9. In the Properties section, the following options are available:

    1. Option to process emails from users that have email disabled in their user properties.

    2. Find user options - link an email to a service request via email address, then display name or vice versa.

    3. If you want a copy of failed messages be sent to you or another user; enter an email address for notifications.

    4. Create text log files for incoming and outgoing emails.

  10. To ensure settings are correct, click on Test Account Settings.  If successfully connected, a prompt will appear saying “Successfully Connected to Mail Account”.

     

    17.png

     

  11. When settings have been entered and verified, click on Save to save settings and exit this window.  You will return to the original window.

  12. In the “System Account Monitoring Status”section, check Enable to start System Email.

    12a.png

  13. In the “Scanning Interval & Alert” section, specify the time interval in which System Email should scan for incoming emails.

    12.png

  14. Click on Finish to save settings.

  15. Return to your Services console and start the HelpSTAR StarWatch Service.

     

 

System Email for MAPI

 

  1. Open the server’s Services console (Start > Run > Type in Services.msc> Press Enter).

  2. Stop the HelpSTAR StarWatch Service.

  3. In HelpSTAR, click on System Email Account on the HelpSTAR Customization tab.  The following window will appear:

     

    09.png

  4. Click on the Add button to add a mail account used for System Email.  The following window will appear:

    13.png

  5. Select the MAPI option in the Mail Server Type section.

  6. In the Account Information section, enter the settings for the mail account.

  7. Using the Dispatch Folder button, select a default location for requests submitted to this email address.

  8. In the Server Information section, enter in the details for the mail server.

  9. In the Properties section, the following options are available:

    1. Option to process emails from users that have email disabled in their user properties.

    2. Find user options - link an email to a service request via email address, then display name or vice versa.

    3. If you want a copy of failed messages be sent to you or another user; enter an email address for notifications.

    4. Create text log files for incoming and outgoing emails.

  10. To ensure settings are correct, click on Test Account Settings.  If successfully connected, a prompt will appear saying “Successfully Connected to Mail Account”.

    17.png

  11. When settings have been entered and verified, click on Save to save settings and exit this window.  You will return to the original window.

  12. In the “System Account Monitoring Status”section, check Enable to start System Email.

    12a.png

  13. In the “Scanning Interval & Alert” section, specify the time interval in which System Email should scan for incoming emails.

    12.png

  14. Click on Finish to save settings.

  15. Return to your Services console and start the HelpSTAR StarWatch Service.

 

 

System Email using GroupWise

 

  1. Open the server’s Services console (Start > Run > Type in Services.msc> Press Enter).

  2. Stop the HelpSTAR StarWatch Service.

  3. In HelpSTAR, click on System Email Account on the HelpSTAR Customization tab.  The following window will appear:

    09.png

  4. Click on the Add button to add a mail account used for System Email.  The following window will appear:

    14.png

  5. Select the GroupWise option in the Mail Server Type section.

  6. In the Account Information section, enter the settings for the mail account.

  7. In the Server Information section, enter in the details for the mail server.

  8. In the Properties section, the following options are available:

    1. Option to process emails from users that have email disabled in their user properties.

    2. Find user options - link an email to a service request via email address, then display name or vice versa.

    3. If you want a copy of failed messages be sent to you or another user; enter an email address for notifications.

    4. Create text log files for incoming and outgoing emails.

  9. To ensure settings are correct, click on Test Account Settings.  If successfully connected, a prompt will appear saying “Successfully Connected to Mail Account”.17.png

  10. When settings have been entered and verified, click on Save to save settings and exit this window.  You will return to the original window.

  11. In the “System Account Monitoring Status”section, check Enable to start System Email.

    12a.png

  12. In the “Scanning Interval & Alert” section, specify the time interval in which System Email should scan for incoming emails.

    12.png

  13. Click on Finish to save settings.

  14. Return to your Services console and start the HelpSTAR StarWatch Service.

 

System Email using IMAP/SMTP

 

  1. Open the server’s Services console (Start > Run > Type in Services.msc> Press Enter).

  2. Stop the HelpSTAR StarWatch Service.

  3. In HelpSTAR, click on System Email Account on the HelpSTAR Customization tab.  The following window will appear:

    09.png

  4. Click on the Add button to add a mail account used for System Email.  The following window will appear:

    15.png

  5. Select the IMAP/SMTP option in the Mail Server Type section.

  6. In the Account Information section, enter the settings for the mail account.

  7. In the Server Information section, enter in the details for the mail server.  If your mail server employs SSL authentication, check the Enable SSL option when entering the IMAP and SMTP servers.

                    16.png

  8. In the Properties section, the following options are available:

    1. Option to process emails from users that have email disabled in their user properties.

    2. Find user options - link an email to a service request via email address, then display name or vice versa.

    3. If you want a copy of failed messages be sent to you or another user; enter an email address for notifications.

    4. Create text log files for incoming and outgoing emails.

  9. To ensure settings are correct, click on Test Account Settings.  If successfully connected, a prompt will appear saying “Successfully Connected to Mail Account”.

  10. When settings have been entered and verified, click on Save to save settings and exit this window.  You will return to the original window.

  11. In the “System Account Monitoring Status” section, check Enable to start System Email.

    12a.png

     

  12. In the “Scanning Interval & Alert” section, specify the time interval in which System Email should scan for incoming emails.

  13. Click on Finish to save settings.

  14. 14.   Return to your Services console and start the HelpSTAR StarWatch Service.

 

Additional Resources

 

Technical Specifications:

http://www.helpstar.com/help-desk-resources/helpstar2012-techspecs.asp