RequestServicesManager Methods

Adds the memo to current service request.

Adds the memo changes to request in tree structure.

Batch add the new request identifiers to tree.

Create the request folder hierarchy information.

Lock a service request(for update).

Lock a service request(for update).

Before delete parent request, check status of children request.

Check whether exists any recurrence before try to remove recurrent.

Checks whether current user has sufficient privilege to delete child requests in project folder.

Checks whether the current user has reached the maximum of opened request quota.

Get the contact history information.

Deletes the service request.

Deletes the selected alarms.

Check whether exists quick message thread for specific request.

Load memo information and edit memo content.

Finds the folders for specific user.

Finds the collection of notification user.

Gets all appointment information for specific service request.

Gets all meeting information for specific service request.

Gets the collection of all privileged user.

Gets collection of all support reps.

Gets the collection of associated purchase items by request identifier.

Gets the collection of associated requests.

Gets the attachment file by attachment identifier.

Gets the default scheduled time.

Get dragged requests

Gets the entire quick message list.

Gets the folder assignment information.

Gets the the object identifier by object name and table name.

Gets the general item data.

Gets the information of last memo from a service request.

Gets the memo information by memo identifier.

Gets the minimal user information.

Gets the date of next business day.

Gets the request privilege.

Gets the privileges for new child request.

Gets the privilege superset.

Gets the collection of product's vendor.

Gets the project hierarchy data.

Gets the collection of project hierarchy information.

Gets the collection of purchase request.

Gets the collection of query results by query identifier.

Gets the queue detail information.

Gets the information of queue details (with privileges).

Gets the quick message participants list.

Gets the collection of quick message threads information.

Gets the recurrence schedule.

Gets the request by identifier.

Gets the collection of appointment information from specific request.

Gets the collection of request by reference identifier.

Gets the collection of chat information from specific request.

Gets the request detail information in HTML formate.

Gets the collection of email information from specific request.

Gets the requester detail information.

Gets the collection of request.

Gets the collection of meeting information from specific request.

Gets the request privilege information.

Gets the request property information.

Gets the collection of quick messages and reminders information from specific request.

Gets the suggested resolution for specific request.

Gets the request transactions.

Get the Request detail text before save to file.

Gets the schedule time in business hours.

Gets the collection of selected support reps.

Gets the suggested solutions.

Gets the collection of support reps.

Gets the support Rep tree data collection.

Gets the collection of system mail server information.

Gets the collection of memo author information.(Hierarchy Item Data)

Gets the collection of filter for request preview.

Gets the user information by Email.

Gets the user folder privilege.

Gets the user's service request folder item information.

Gets the collection of request belongs to specific workspace.

Gets the workspace tree.

Moves the selected requests.(drag drop)

Pins or un pin a service request.

Retrieve the printable information of the contact history list.(can be exported to a file)

Retrieve the printable information of the requester history list.(can be exported to a file)

Retrieve the printable information of the request list in workspace.(can be exported to a file)

Retrieve the printable information of the requests in workspace.(can be exported to a file)

Create child request data frame for given parent request.

Processes the project request.

Removes the lock from service request.

Check whether current user has privilege to update the request.

Get the requester's history information.

Check whether the request exists and current user is authorized to view or not.

Saves the new project.

Saves the recurrence request.

Saves the reminder data to database.

Saves the request to database.

Saves the transaction(Memo history) filter settings.

Saves the tree data after tree is changed.

Sends the quick message.

Splits the request identifier from project. (remove request form a project)

Parsing custom field variables from multiple request titles

Updates the alarm that already checked.

Updates the suggested solution for specific request.

Validates whether the folder is able to assign to a user.

Validates the and get the best matching category.

Validates all the children requests before try to close a project.

Validates before delete a service request or a folder.

Validates the request is able to move and close.

Validates the possibility of moving or closing a project.

Validate the capability of open quota for specific user.

Validates the properties after select custom request type.

Validations the request before try to move.