stcRequestDTO Members
The stcRequestDTO type exposes the following members.
Methods
| Name | Description | |
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ConvertBackToStcReqeustDTO | |
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ConvertToRequest |
Converts the current stcRequestDTO object into stcRequest object
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ConvertTostcUserFieldsTableValueArray |
Converts the "CustomFieldValues" Property of the stcRequestDTO object into an array of stcUserFieldsTableValue objects
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Properties
| Name | Description | |
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AssociationId |
ID of the Item (asset/discovered item) associated to the Service Request.
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AssociationTypeId |
To specify the Type of Item (asset/discovered item) associated to the Service Request
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BasePriority |
To specify the Base Priority / Initial Piroriy for the service request
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CategoryId |
ID of the Category of this Service Request
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ClosedBy |
ID of the user who closed the Service Request
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CustomFieldValues |
Values to be set for the Custom Fields if a custom service request type is selected.
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DateDueBy |
Due By Date time if the request has been set to due by specific date time
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DateSuspend |
Begin Work Date time if the request has been scheduled to specific datetime
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DueByWaitState |
To specify the Due By - Wait State for the service request
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FirstCallResolution |
To specify if the service request was resolved in first call or not
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Id |
Unique ID of the Request
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LastPublicMemo | |
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Memo |
Memo object with details on the memo to be added to the ServiceRequest
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ObjectTypeId |
ID for the Service Request Type
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ParentRequestTypeId |
Id of the Parent Request type – Service Request or Purchase Request
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Priority |
To specify the current Piroriy for the service request
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QueueId |
ID of the Queue Folder to where this Service Request should be routed to
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RepId |
ID of the Support Rep to whom the request has to be assigned to if status = 4.
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RequesterId |
ID of the Requester for this Service Request.
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ResponsibilityId |
ID of the support rep to whom the request has been assigned as Responsible to
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SatisfactionQualityRatingOrder |
Order of the quality approval rating set for the approved request
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SatisfactionTimelinessRatingOrder |
Order of the timeliness approval rating set for the approved request
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Status |
To specify the current status of the service request
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Suspend |
To specify the Begin Work - Wait State for the service request
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TeamId |
ID of the Team to whom the request has to be assigned to
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Title |
Title of the Service Request
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Urgency |
To specify the Urgency for the service request
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