RequestServicesManager Methods
The RequestServicesManager type exposes the following members.
Methods
Name | Description | |
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AddMemo |
Adds the memo to current service request.
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AddMemoChagesInTree |
Adds the memo changes to request in tree structure.
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AddNewReqestIDsToTree |
Batch add the new request identifiers to tree.
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AddRequestFolder |
Create the request folder hierarchy information.
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ApplyLock |
Lock a service request(for update).
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ApplyLockAsync |
Lock a service request(for update).
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BeforeDeleteParentChildRequest |
Before delete parent request, check status of children request.
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BeforeRemoveReccurent |
Check whether exists any recurrence before try to remove recurrent.
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CheckIfAuthorizedToDeleteChildRequestsInProjectFolder |
Checks whether current user has sufficient privilege to delete child requests in project folder.
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CheckUserOpenRequests |
Checks whether the current user has reached the maximum of opened request quota.
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ContactHistoryList |
Get the contact history information.
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DeleteRequest |
Deletes the service request.
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DeleteSelectedAlarms |
Deletes the selected alarms.
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DoesQMThreadExistForRequest |
Check whether exists quick message thread for specific request.
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EditMemoGridData |
Load memo information and edit memo content.
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FindFolders |
Finds the folders for specific user.
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FindNotificationUsers |
Finds the collection of notification user.
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GetAllMappedAppointment |
Gets all appointment information for specific service request.
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GetAllMappedMeeting |
Gets all meeting information for specific service request.
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GetAllPrivilegedUsers |
Gets the collection of all privileged user.
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GetAllSupportReps |
Gets collection of all support reps.
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GetAssociatedPurchaseItems |
Gets the collection of associated purchase items by request identifier.
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GetAssociatedRequests |
Gets the collection of associated requests.
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GetAttachmentFile |
Gets the attachment file by attachment identifier.
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GetDefaultScheduledTime |
Gets the default scheduled time.
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GetDraggedRequests |
Get dragged requests
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GetEntireQuickMessage |
Gets the entire quick message list.
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GetFolderAssignments |
Gets the folder assignment information.
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GetIdByName |
Gets the the object identifier by object name and table name.
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GetItem |
Gets the general item data.
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GetLastMemoSnapshot |
Gets the information of last memo from a service request.
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GetMemoDetailById |
Gets the memo information by memo identifier.
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GetMinimalUser |
Gets the minimal user information.
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GetNextBusinessDay |
Gets the date of next business day.
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GetPrivileges |
Gets the request privilege.
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GetPrivilegesForNewChild |
Gets the privileges for new child request.
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GetPrivilegeSuperset |
Gets the privilege superset.
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GetProductVendors |
Gets the collection of product's vendor.
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GetProjectHierarchy |
Gets the project hierarchy data.
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GetProjectHierarchyCollection |
Gets the collection of project hierarchy information.
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GetPurchaseItems |
Gets the collection of purchase request.
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GetQueryResults |
Gets the collection of query results by query identifier.
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GetQueueDetails |
Gets the queue detail information.
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GetQueueDetailsWithPrivileges |
Gets the information of queue details (with privileges).
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GetQuickMessageParticipants |
Gets the quick message participants list.
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GetQuickMessageThreads |
Gets the collection of quick message threads information.
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GetRecurrence |
Gets the recurrence schedule.
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GetRequest |
Gets the request by identifier.
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GetRequestAppointments |
Gets the collection of appointment information from specific request.
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GetRequestByRefrenceID |
Gets the collection of request by reference identifier.
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GetRequestChats |
Gets the collection of chat information from specific request.
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GetRequestDetailHTMLPrint |
Gets the request detail information in HTML formate.
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GetRequestEmails |
Gets the collection of email information from specific request.
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GetRequesterDetails |
Gets the requester detail information.
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GetRequestListing |
Gets the collection of request.
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GetRequestMeetings |
Gets the collection of meeting information from specific request.
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GetRequestPrivileges |
Gets the request privilege information.
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GetRequestProperties |
Gets the request property information.
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GetRequestQuickMessagesAndReminders |
Gets the collection of quick messages and reminders information from specific request.
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GetRequestResolutions |
Gets the suggested resolution for specific request.
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GetRequestTransactions |
Gets the request transactions.
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GetSaveToDiskfile |
Get the Request detail text before save to file.
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GetScheduleTimeInBusinessHours |
Gets the schedule time in business hours.
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GetSelectedSupportReps |
Gets the collection of selected support reps.
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GetSuggestedSolutions |
Gets the suggested solutions.
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GetSupportReps |
Gets the collection of support reps.
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GetSupportRepTree |
Gets the support Rep tree data collection.
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GetSystemMailServers |
Gets the collection of system mail server information.
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GetTransactionsMetadataAuthors |
Gets the collection of memo author information.(Hierarchy Item Data)
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GetTransactionsMetadataFilters |
Gets the collection of filter for request preview.
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GetUserByEmail |
Gets the user information by Email.
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GetUserFolderPrivilege |
Gets the user folder privilege.
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GetUserSRSFolderItem |
Gets the user's service request folder item information.
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GetWorkspaceRequests |
Gets the collection of request belongs to specific workspace.
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GetWorkspaceTree |
Gets the workspace tree.
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MoveSelectedRequests |
Moves the selected requests.(drag drop)
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PinUnPinRequest |
Pins or un pin a service request.
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PrintContactHistoryList |
Retrieve the printable information of the contact history list.(can be exported to a file)
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PrintRequesterHistoryList |
Retrieve the printable information of the requester history list.(can be exported to a file)
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PrintRequestsListing |
Retrieve the printable information of the request list in workspace.(can be exported to a file)
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PrintWorkspaceRequests |
Retrieve the printable information of the requests in workspace.(can be exported to a file)
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ProcessNewChildRequest |
Create child request data frame for given parent request.
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ProcessProjectRequest |
Processes the project request.
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RemoveLock |
Removes the lock from service request.
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RenameFolderAuthorized |
Check whether current user has privilege to update the request.
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RequesterHistoryList |
Get the requester's history information.
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RequestExistAndAuthorization |
Check whether the request exists and current user is authorized to view or not.
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SaveNewProject |
Saves the new project.
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SaveRecurrence |
Saves the recurrence request.
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SaveReminder |
Saves the reminder data to database.
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SaveRequest |
Saves the request to database.
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SaveTransactionFilterSettings |
Saves the transaction(Memo history) filter settings.
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SaveTreeToTreeChages |
Saves the tree data after tree is changed.
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SendQuickMessage |
Sends the quick message.
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SplitReqIdFromProject |
Splits the request identifier from project. (remove request form a project)
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TryParseCustomFieldVariablesFromMultipleRequestTitles |
Parsing custom field variables from multiple request titles
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UpdateLastAlarmChecked |
Updates the alarm that already checked.
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UpdateRequestResolutions |
Updates the suggested solution for specific request.
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ValidateAssignFolder |
Validates whether the folder is able to assign to a user.
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ValidateCategory |
Validates the and get the best matching category.
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ValidateCloseProject |
Validates all the children requests before try to close a project.
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ValidateDelete |
Validates before delete a service request or a folder.
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ValidateMoveAndClose |
Validates the request is able to move and close.
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ValidateMoveAndCloseNewProject |
Validates the possibility of moving or closing a project.
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ValidateOpenQuota |
Validate the capability of open quota for specific user.
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ValidateProperties |
Validates the properties after select custom request type.
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ValidationToMoveRequests |
Validations the request before try to move.
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